Legal
The small print, in plain sight.
Everything we'd ask you to agree to is public. Read any of it before you talk to us, not after.
For everyone
5 documents
Who we are, how we handle personal data, and the standards this website follows.
Legal notice
Who runs Northpin Studio, our registered details, and how to complain.
Privacy notice
What personal data we collect, why, how long we keep it, and your rights.
Cookie notice
Why there's no cookie banner, and what our cookie-free analytics measure.
Accessibility
Our WCAG 2.2 AA target, known limitations, and how to report a problem.
Review & testimonial policy
Genuine reviews only: never written, bought or filtered, and how to report one.
For clients
7 documents
What you agree to when you order a website or a care plan.
The contract in plain English
The key terms on one page: what you pay, what you own and how to leave.
Terms of Business
The full contract for website builds and monthly care plans.
Our promises
Each of our promises in full, with its conditions and how to claim.
Free preview terms
What the free homepage preview includes, and what happens to it afterwards.
Data Processing Addendum
How we protect your customers' data when we host or manage your site.
Sub-processors
The companies that help us deliver our services, and what each one does.
Acceptable Use Policy
What sites we host can't be used for, and how we handle complaints.
Questions about a document?
Ask us before you sign anything. We'll explain it in plain words.
We reply within 1 working day, usually the same day.
Privacy and personal data
Your data rights, or anything in our privacy notice.
privacy@northpin.studioComplaints
Email us with “Complaint” in the subject line. We acknowledge every complaint within 5 working days.
How complaints work